Warranty Information
The products sold by 1800CPAP.COM® are backed by manufacturer warranties that protect you against manufacturer defects of materials and craftsmanship. All products under warranty are subject to a return assesment. This assesment will determine if the damage can be repaired or if the product needs to be fully replaced. Shop with confidence and security knowing that you are always purchasing a quality product when choosing 1800CPAP.com.
Please note: Water damage to any device will not be considered for warranty replacement by the manufacturer.
Returning Your Warranty Equipment: How It All Works
Contact 1800CPAP.COM if you believe your equipment may be defective or not working properly. If a return of your product(s) is determined and an approved RMA number is issued to you, please enclose a note in the return package stating what the problem seems to be. Please contact us via email at returns@1800cpap.com or via phone 1-(800)-274-1366
A 1800CPAP.com agent will instruct you to send your defective equipment to our returns office located at:
1800CPAP.COM
Attention:Returns
2908 W US 22-3
Maineville, OH 45039
International Customers Please Read
International Warranty eligibility follows the same directions listed above. Please Note: Warranty and repair claims on CPAP and BiPAP/BiLevel machines that are purchased from 1800CPAP.com and shipped internationally MUST BE shipped back to our company in the United States for any warranty or repair claim. Example: Local Australian ResMed dealers will not service or repair ResMed machines that are purchased from the United States; they will need to be sent back to 1800CPAP.com for a warranty claim.
Warranty Details For Machines And Humidifiers
- ResMed: 2 Years
- Philips Respironics: 2 Years
- Fisher and Paykel: 2.5 Years
- DeVilbiss: 5 Years
Warranty Details For CPAP Masks
Please note this ONLY applies to products with manufacturer defects in material and DOES NOT apply to normal wear and tear on CPAP masks. Please read your owners manual for proper care and maintenance to promote better use and a longer life span of your CPAP mask and accessories.
- ResMed: 90 Days
- Philips Respironics: 90 Days
- Fisher and Paykel: 90 Days
- Devilbiss: 90 Days
Certified Refurbished CPAP and BiPAP Machines
A standard 90 day warranty is offered on all individual Certified Refurbished CPAP and BiPAP Machine. If you have a warranty question about a particular machine, please feel free to email support@1800cpap.com and we will let you know the specific warranty for the CPAP or Bi-Level machine you are inquiring about.
1800CPAP.com offers extended warranties on select products for a low fee. These warranties are extended beyond the manufacturer’s warranty to further protect you from manufacturer defects. 1800CPAP.com will assess the damage and determine whether it can be repaired or if it needs to be replaced.
Last updated 12/14/2023