Shipping Policy

Important Shipping Information

1800CPAP.COM offers Free Shipping On Orders over $49 In The Continental United States.

Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods. Standard Free Shipping offered through 1800CPAP.com is subject to transit times of the carrier. In most cases Free Shipping will ship out via UPS, however 1800CPAP.com reserves the right to ship via other carriers when deemed necessary. Please allow 3-10 business days for Free Shipping packages to arrive. Delivery delays may be expected from weather, heavy holiday seasons, or carrier policies; please contact a 1800CPAP.com customer service agent with any questions regarding this policy. order@1800cpap.com

POLICY UPDATE: Freight Forwarding Services

We have updated our shipping policy to provide a more secure shopping experience to reduce risks of potentially fraudulent activity. Effective immediately we will no longer process orders to freight forwarding services providers. Unfortunately, many of these companies have been identified with a reputation as unsecure and possible risk of theft or fraud. Please contact our customer service department to arrange shipping options to a residence or approved business address.

PLEASE NOTE: Orders containing CPAP/PAP devices will be marked to receive adult signatue upon delivery. Please prepare to make arrangements to have CPAP machines shipped o a location where someone will be prepared to receive it. FedEx will not leave packages unattended that are marke for signature required. Once a package leaves our facility 1800CPAP cannot be held responsible for errors such as: third party company errors, stolen packages, etc. In the event an issues arises we are willing to work with third party companies to provide a resolution.

Available Carriers and Shipping Options

FedEx, UPS, USPS Priority Overnight, Ground, Parcel (Free), Standard Overnight Next-Day Air, Home Delivery, International Express, FedEx 2 Day, International Priority

IMPORTANT NOTES: FedEx will NOT ship to P.O. Boxes. If you want your order shipped to a P.O. Box we will have to ship via USPS so we can guarantee that you will get your package in a timely manner.

FedEx Home Delivery and UPS Ground Delivery are subject to 1 to 5 day delivery based on service area. Certain restrictions do apply (i.e. rural areas may experience additional delays or severe weather conditions may interrupt service). 1800CPAP.com is not responsible for shipping delays resulting from undeliverable weather conditions, failure of customer to provide prescription if applicable, or shipping errors committed by the selected carrier.

When You Can Expect Your Order to Be Shipped

Standard free ground shipping will typically arrive from 3-10 business days after you place your order. If for any reason products are not available or on backorder, we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped direct from the manufacturer. Saturday and rush delivery is available with express shipping (excluding carrier limitations), but an extra fee will be incurred. International shipments are expected to arrive between 5-15 business days. Please keep in mind these are business days which are Monday through Friday. When you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time zone differences.

Domestic Shipping

Important Shipping Notes:

► Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
► Orders placed on Friday after 3:30 p.m. EST are shipped out the following Monday
► You will be notified of your shipping status through email
► That is why it is important to provide us with an email address when checking out
► You will log in with your order number.
► You will have the option at checkout to choose your shipping preferences. Price will be determined by the weight of your order and the expedited option you choose.

Overnight/Express Shipping

1800CPAP.com offers multiple overnight and express shipping options through FedEx, UPS and USPS. These expedited options are only available to residents in the continental United States. Most products are available for overnight/express shipping, though at times a product may be on back order and not available for these express delivery options. Any product that requires a prescription MUST be submitted before your order can be shipped to ensure overnight delivery eligibility. (Sunday and holiday deliveries are not available).

USPS overnight/express delivery will be sent out on the first available business day and will arrive 1 to 2 business days after shipping.
FedEx Standard Overnight (Monday through Friday) delivery and FedEx Priority Overnight (Monday through Friday) delivery options will arrive the following business day of shipment with exception to weather delays noted by FedEx. Sunday and holiday delivery are not available. NOTE: All orders received after 3:30pm EST will be sent the following business day excluding holidays.
Please Note: FedEx Priority Overnight with Saturday Delivery must be selected for overnight packages expected to arrive on a Saturday. Saturday delivery is subject to carrier availability by geographic region and additional fees do apply. Standard overnight/express orders placed after 3:30 pm EST on Thursday will arrive the following Monday (excluding holidays). All other expedited/express/overnight shipping methods will arrive the following business day from shipping date.

Lithium Battery Shipping Policy

Shipments including lithium batteries are regulated by DOT and FAA as well as shipping agencies such as UPS, FedEx, DHL, USPS, to ensure the safe transportation of these products. Per these regulations, we cannot ship lithium batteries overnight in accordance with the DOT and FAA. However, lithium batteries are able to be shipped overnight if it is contained in a CPAP Machine and not packaged individually. If you have any questions or concerns regarding these regulations please contact our office at 800-274-1366 or email us at support@1800cpap.com.

International Shipping Options

In an effort to improve customer satisfaction, we are happy to announce that we now have much lower International rates for all of your CPAP products!

Important Shipping Notes:

► Any International FedEx service selected will need an alternative address if a PO Box is provided
► Tracking information may be delayed, limited or unavailable with this service and is dependent on the destination country's tracking capabilities. Additionally, 1800CPAP.com is NOT responsible for carrier delays related to processing holds, weather complications, holidays or any other reasons outlined by the carrier's terms and conditions.
► All rates are subject to change. 1800CPAP.COM will do it's best to provide their customers with the lowest rates available while maintaining a steadfast commitment for fast and accurate delivery.
► Our Shipping estimates are estimates of when your package should arrive at your countries customs.
► We have no control over the package once it leaves our ware house; we especially have no control when it in the control of customs.
► Flat rate shipping option does not offer tracking of your package and is the slowest form of shipping (may take 10-21 business days or longer in some cases). It is recommended that you choose express shipping to receive your order in a more timely fashion.
► What we do have control of is filling out the proper customs forms to ensure that is will get through according to the specific countries customs rules and regulations.
► If your country has duty free GST codes or tax free codes for medical equipment we make sure to include them with your order.
► Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
► You will be notified of your shipping status through email. That is why it is important to provide us with an email address when checking out
► You can also call our international number 513-229-0952 Or our toll free number 1-800-274-1366
► If attempting to call our 800 number and you are unable to get through, please call our International number as this number has more success in getting through to our Customer Service team. Regardless, the best time to call is Monday-Friday from 8:30am to 8:00pm (EST) US) and ask one of our Customer Service team members. You can call after business hours as well but our call center will NOT be able to look your order up for security reasons.

Frequently Asked Questions From Our International Customers

Q) Do you ship to Australia?

A) YES! We ship to Australia! We think that so many of our Australian customers ask us this because our pricing is so low that it is too good to be true. We actually have a large growing database of Australian customers because of the low prices and great service we provide.

Q) Where do you NOT ship to?

A) We ship to every country that will allow a US based company to ship to. Let's face it. Sleep apnea is a global problem and if we can provide great pricing and top quality products to you then we see it as our duty to do so. There is a lot of price control and market control going on in the sleep industry. We don't follow that model of business. We truly believe in putting our customers first and are passionate about helping people diagnose and treat their sleeping disorder.

Q) Can I send 1800CPAP.COM my prescription so you can set my machine?

A) YES! You can send us anything that you think will help us assist you. We have registered sleep technicians, respiratory therapist and board certified sleep physicians on staff to help ensure that we are giving the best clinical advice and education to our customers.

Shipping Disclaimer

At this time, 1800CPAP.com offers FREE SHIPPNG to locations within the continental United States and includes Alaska and Hawaii. Free shipping is NOT available for Puerto Rico, Guam, and the US Virgin Islands. 1800CPAP.com is not responsible for delays on shipments once they have been delivered to the shipping carrier. Shipping charges for express delivery options are non refundable.