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Shipping Policy for Domestic & International Customers of 1800CPAP.COM


Free CPAP Shipping

New Lower International shipping options

1800CPAP.COM Offers Free Shipping On ALL Orders In The Continental United States. There is no minimum purchase to qualify for free shipping. Every order placed in the Continental United States will ship for free unless you choose other expedited options.

Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods. Standard Free Shipping offered through 1800CPAP.com is subject to the carrier selected by 1800CPAP.com. In most cases Free Shipping will ship out via USPS (United States Postal Service), however 1800CPAP.com reserves the right to ship via FedEx or UPS when deemed necessary. Please allow 2-10 business days for Free Shipping packages to arrive. Delivery delays may be expected from weather, heavy holiday seasons, or carrier policies; please contact a 1800CPAP.com customer service agent with any questions regarding this policy.

Please note FedEx deliveries must be delivered to a physical address; P.O. boxes are not accepted


Available Carriers & Expedited Shipping Options


Click Here to go to USPS website

Shipping Options

Delivery Times

Tracking Availability

Parcel (Free)
2-10 Business Days
Yes
Priority
1-3 Business Days
Yes
Express
1-2 Business Days
Yes


IMPORTANT NOTE: FedEx will not ship to P.O. Boxes. If you desire your order shipped to a P.O. Box we will use USPS even if you choose FedEx so we can guarantee that you will get your package.





Click Here to go to FedEx Website

Shipping Options

Delivery Times

Tracking Availability

Standard Overnight
Next Business Day 3pm to 8pm
Yes
Priority Overnight
Next Business Day 10:30am to 5pm
Yes
FedEx Home Delivery
1-5 Business Days
Yes
Priority Saturday
Saturday Delivery
Yes

IMPORTANT NOTE: FedEx Home Delivery and UPS Ground Delivery are subject to 1 to 5 day delivery based on service area. Certain restrictions do apply (i.e. rural areas may experience additional delays or severe weather conditions may interrupt service). 1800CPAP.com is not responsible for shipping delays resulting from undeliverable weather conditions, failure of customer to provide prescription if applicable, or shipping errors committed by the selected carrier.

    You will have the option at checkout to choose your shipping preferences. Price will be determined by the weight of your order and the expedited option you choose.
    Important note: You can go through the checkout process and check what your shipping costs will be before you pay.
    Or if you would like you can use this USPS SHIPPING CALCULATOR to try and get an idea of what the costs may be. We are shipping from Zip Code 45040 via USPS.


    Important Shipping Notes:

    • Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on
      the following business day excluding holidays and weekends.
    • Orders placed on Friday after 3:30 p.m. EST are shipped out the following Monday
    • You will be notified of your shipping status through email
      That is why it is important to provide us with an email address when checking out
    • You can also check your shipping status by going to this link CHECK ORDER
      You will log in with your email address and order number. This information can also be found in your order history if you are a registered member. Just go to MY ACCOUNT to log in and look at order history.

    Overnight/Express Shipping

    1800CPAP.com offers multiple overnight and express shipping options through FedEx, UPS and USPS. These express/expedited options are only available to residents in the continental United States. Most products are available for overnight/express shipping, though at times a product may be on back order and not available for overnight/express delivery. To insure overnight/express delivery eligibility for products that require a prescription, a copy of your prescription for applicable products must be received prior to product shipment. Sunday and holiday deliveries are not available. USPS overnight/express delivery will be sent out first available business day and will arrive 1 to 2 business days after shipping. FedEx Standard Overnight (Monday through Friday) delivery and FedEx Priority Overnight (Monday through Friday) delivery options will arrive the following business day of shipment with exception to weather delays noted by FedEx. Sunday and holiday delivery is not available. NOTE: All orders received after 3:30pm EST will be sent out the following business day excluding holidays.

    Please Note: FedEx Priority Overnight with Saturday Delivery must be selected for overnight packages expected to arrive on a Saturday. Saturday delivery is subject to carrier availability by geographic region and additional fees do apply. Standard overnight/express orders placed after 3:30 pm EST on Thursday will arrive the following Monday (excluding holidays). All other expedited/express/overnight shipping methods will arrive the following business day from shipping date.


International Shipping Options


We are happy to announce that we now have much lower international rates for all of your CPAP products! Below you will find the newly adjusted rates.

As you know depending on the country we are shipping to, there may be import taxes or duty fees. Here is a great tool to see what your country policies are. Duty Calculator



UPS Mail Innovations International


New Lower Shipping Options!

UPS Low Cost International Shipping Option

This is our new UPS international shipping service that offers a low cost alternative to ship any product 4lbs or less to over 200 countries around the globe. UPS Mail Innovations partners with USPS (United States Postal Service) to assist with package transportation to the destination countries. Packages will be delivered by the destination country's local postal authority.

PLEASE NOTE: Tracking information may be delayed, limited or unavailable with this service and is dependent on the destination country's tracking capabilities. Additionally, 1800CPAP.com is not responsible for carrier delays related to processing holds, weather complications, holidays or any other reasons outlined by the carrier's terms and conditions.




Shipping Options

Delivery Times

Tracking

Pricing






UPS Mail Innovations International
0.1 lbs to 2 lbs
7-14 Business Days
Limited
$19.99 USD
UPS Mail Innovations International
2.1 lbs to 4 lbs
7-14 Business Days
Limited
$29.99 USD





UPS Mail Innovations International Canada
0.1 lbs to 2 lbs
5-10 Business Days
Yes
$14.99 USD
UPS Mail Innovations International Canada
2.1 lbs to 4 lbs
5-10 Business Days
Yes
$24.99 USD


FedEx International Express Rates


Please note FedEx deliveries must be delivered to a physical address; P.O. boxes are not accepted


FedEx International Shipping Options

Delivery Times

Tracking

Pricing






FedEx International Priority
(Orders Up to 99 lbs)
3-7 Business Days
Yes
Rate at Checkout


FedEx International Express Canada Rates


Now New Lower Canada Shipping Rates!

FedEx Priority Canada Shipping Options

Delivery Times

Tracking

Pricing






FedEx International Priority Canada
(Packages Up to 99 lbs)
3-5 Business Days
Yes
Rate at Checkout


USPS International Express Rates


Now New Lower Canada Shipping Rates!


USPS Express Canada

Delivery Times

Tracking

Pricing

USPS Express Canada
(Packages Up to 2 lbs Max)
3-5 Business Days
Yes
$34.00 USD





USPS Express Canada
(Packages Between 2-4 lbs Max)
3-5 Business Days
Yes
$45.00 USD





USPS Express Canada
(Packages Between 4-12 lbs Max)
3-5 Business Days
Yes
$64.00 USD






USPS International Express Rates


Now New Lower Canada Shipping Rates!

Shipping Options

Delivery Times

Tracking

Pricing






International USPS Express
(Packages Up to 2 lbs Max)
5-10 Business Days
Limited
$45.00 USD





International USPS Express
(Packages Between 2-4 lbs Max)
5-10 Business Days
Limited
$64.00 USD





International USPS Express
(Packages Between 4-12 lbs Max)
5-10 Business Days
Limited
$84.99 USD





International USPS Express
(Packages Between 12-20 lbs Max)
5-10 Business Days
Limited
$120.00 USD





International USPS Express
(Packages Between 20-30 lbs Max)
5-10 Business Days
Limited
$164.00 USD





International USPS Express
(Packages Between 30-35 lbs Max)
5-10 Business Days
Limited
$199.00 USD





International USPS Express
(Packages Between 35-70 lbs Max)
5-10 Business Days
Limited
$229.00 USD






Additional Important Information



Please note that all rates are subject to change. 1800CPAP.COM will do it's best to provide their customers with the lowest rates available while maintaining a steadfast commitment for fast and accurate delivery.

Frequently Asked Questions From Our International Customers
  • Do you ship to Australia?
  • YES! WE SHIP TO AUSTRALIA! We think that so many of our Australian customer ask us this because our pricing is so low
    that it is too good to be true. We actually have a large growing database of Australian customers because of the low prices and great service we provide.
  • Where do you not ship to?
  • That is a good question. We ship to every country that will allow a US based company to ship to.
    Let's face it. Sleep apnea is a global problem and if we can provide great pricing and top quality products to you then we see it as our duty to do so. There is a lot of price control and market control going on in the sleep industry. We don't follow that model of business. We truly believe in putting our customers first and are passionate about helping people diagnose and treat their sleeping disorder.
  • Can I send 1800CPAP.COM my prescription so you can set my machine?
  • Yes, you can send us anything that you think will help us help you. We have registered sleep technicians, respiratory therapist and board certified sleep physicians on staff to help ensure that we are giving the best clinical advice and education to our customers.

There will be more questions and answers on here coming soon.

When you are checking out you will have the options above to choose from. At this time we are not able to offer free shipping on international orders.
However, we are always working to get the lowest international shipping rates available. The flat rate small box shipping option is one example of how we are trying to find ways to get you your products at a low rate. If you are looking to order just cushions or headgear or other small CPAP accessories this option can be very cost effective for you.

Each Order is Carefully Packed In a Professional Manner

We take pride in making sure that your CPAP machine or mask gets to you as quickly as possible and without damage. We ensure that each order is handled with the highest level of care and attention possible. If a product discrepancy does occur with your order, it must be reported within 30 days of receipt in order to be considered for review and validation.


Important International Shipping Notes:

  • Our Shipping estimates are estimates of when your package should arrive at your countries customs.
    We have no control over the package once it leaves our ware house; we especially have no control when it in the control of customs.
  • Flat rate shipping option does not offer tracking of your package and is the slowest form of shipping (may take 10-21 business days or longer in some cases). It is recommended that you choose express shipping to receive your order in a more timely fashion.
  • What we do have control of is filling out the proper customs forms to ensure that is will get through according to the specific countries customs rules and regulations.
  • If your country has duty free GST codes or tax free codes for medical equipment we make sure to include them with your order.
  • Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on
    the following business day excluding holidays and weekends.
  • You will be notified of your shipping status through email
    That is why it is important to provide us with an email address when checking out
  • You can also check your shipping status by going to this link CHECK ORDER
    You will log in with your email address and order number. This information can also be found in your order history if you are a registered member. Just go to MY ACCOUNT to log in and look at order history.

You can also call our international number 1-513-229-0952 Or our toll free number 1-800-274-1366
Some of our international customers aren't able to use the 800 number and some are. Regardless, the best time to call is Mon-Friday from 8:30am to 8:00pm (EST) US) and ask one of our team members. You can call after regular hours as well but our call center will not be able to look your order up for security reasons.


When You Can Expect Your Order to Be Shipped

Standard free ground shipping will typically arrive from 3-7 business days after you place your order. If for any reason products are not available or on backorder we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped direct from the manufacturer. Saturday and rush delivery is available with express shipping (excluding carrier limitations), but an extra fee will be incurred.


International shipments are expected to arrive between 5-15 business days. Please keep in mind these are business days which are Monday through Friday. When you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time zone differences.


Order Look Up Feature

Check the Status of Your Order Here


Track Your Packages from the Shipping Carrier

  • Visit FedEx at www.fedex.com
  • Visit UPS at www.ups.com
  • Visit United States Postal Service at www.usps.com

CPAP/Bi-Level (Bi-PAP) Machines Special Delivery Notice

NOTE: ORDERS CONTAINING CPAP/Bi-Level (BiPAP) MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. FEDEX WILL NOT LEAVE PACKAGES UNATTENDED THAT ARE MARKED FOR SIGNATURE.



Shipping Disclaimer

At this time, 1800CPAP.com ships merchandise FREE to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. 1800CPAP.com is not responsible for delays on shipments once they have been delivered to the shipping carrier. Shipping charges for express delivery options are non refundable.