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International Shipping Options

Please Note: FedEx deliveries must be delivered to a physical address. FedEx will not deliver to P.O. boxes.

Frequently Asked Questions From Our International Customers

Q: Do you ship to Australia?

YES! WE SHIP TO AUSTRALIA! We think that so many of our Australian customer ask us this because our pricing is so low that it is too good to be true. We actually have a large growing database of Australian customers because of the low prices and great service we provide.

Q: Can I send 1800CPAP.COM my prescription so you can set my machine?

Yes, you can send us anything that you think will help us help you. We have registered sleep technicians, respiratory therapist and board certified sleep physicians on staff to help ensure that we are giving the best clinical advice and education to our customers.

When you are checking out you will have the options above to choose from. At this time we are not able to offer free shipping on international orders.

However, we are always working to get the lowest international shipping rates available. The new $23.95 flat rate small box shipping is one example of how we are trying to find ways to get you your products at a low rate. If you are looking to order just cushions or headgear or other small CPAP accessories this option can be very cost effective for you.

Each Package is Carefully Packed In a Professional Manor

We take pride in making sure that your CPAP machine or mask gets to you as quickly as possible and without damage. We ensure that each order is looked at with the same level of care and attention.

Important International Shipping Notes:

  • 1. Our Shipping estimates are estimates of when your package should arrive at your countries customs.
  • 2. We have no control over the package once it leaves our ware house; we especially have no control when it in the control of customs.
  • 3. Flat rate shipping option does not offer tracking of your package and is the slowest form of shipping (may take 10-21 days or longer in some cases). It is recommended that you choose express shipping to receive your order in a more timely fashion.
  • 4. What we do have control of is filling out the proper customs forms to ensure that is will get through according to the specific countries customs rules and regulations.
  • 5. If your country has duty free GST codes or tax free codes for medical equipment we make sure to include them with your order.
  • 6. Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
  • You will be notified of your shipping status through email That is why it is important to provide us with an email address when checking out

Some of our international customers aren't able to use the 800 number and some are. Regardless, the best time to call is Mon-Friday from 8:30am to 6:00pm (EST) US) and ask one of our team members.

When You Can Expect Your Order to Be Shipped

Standard free ground shipping will typically arrive from 3-7 business days after you place your order. If for any reason products are not available or on back-order we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped direct from the manufacturer. Saturday and rush delivery is available with express shipping, but an extra fee will be incurred.

International shipments are expected to arrive between 6-10 business days. Please keep in mind these are business days which are Monday through Friday. So when you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time differences.

Overnight/Express Shipping

1800CPAP.com offers two Overnight/Express shipping options (FedEx and USPS). These options are only available to residents in the continental United States. Most products are available for overnight/express shipping, though at times a product may be on back order and not available for overnight/express delivery. To insure overnight/express delivery eligibility for products that require a prescription, a copy of your prescription for applicable products must be received prior to product shipment. Sunday and holiday deliveries are not available, USPS overnight/express delivery will be sent out first available business day. If you select USPS Express delivery, your order will arrive in 24 to 48 hours. FedEx Overnight delivery option will arrive next day (Sunday and holiday delivery not available) NOTE: All orders received after 3pm EST will be sent out the following business day excluding holidays.

Shipping Disclaimer

At this time, 1800CPAP.com offers free shipping on orders over $49 to locations within the United States. 1800CPAP.com is not responsible for delays on shipments once they have been delivered to the shipping carrier. Shipping charges for express delivery options are non refundable.